Shipping Policy

This document sets out the shipping policy that applies to customers making a purchase from this website. If you have any questions, please contact our customer service team using our contact form. 

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

• Standard delivery - Typically 3 to 5 business days, following order processing
  

Shipping to the Isle of Man, Jersey and Guernsey may take longer. For shipping to these islands, please select the specific island as the 'Country/Region' in the checkout screen.

There is currently no express shipping option but we are exploring this and hope to deliver a solution in the near future. 

Order Processing Time

All orders placed Monday to Friday are processed and dispatched within one business day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Unfortunately we do not offer shipping outside the UK at this moment in time. Please stay tuned for when this changes.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.